Original Research

Supply chain disruptions: Insights from South African third-party logistics service providers and clients

Jaco Nel, Evert de Goede, Wesley Niemann
Journal of Transport and Supply Chain Management | Vol 12 | a377 | DOI: https://doi.org/10.4102/jtscm.v12i0.377 | © 2018 Jaco Nel, Evert De Goede, Wesley Niemann | This work is licensed under CC Attribution 4.0
Submitted: 18 February 2018 | Published: 14 June 2018

About the author(s)

Jaco Nel, Department of Business Management, University of Pretoria, South Africa
Evert de Goede, Department of Business Management, University of Pretoria, South Africa
Wesley Niemann, Department of Business Management, University of Pretoria, South Africa


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Abstract

Background: Despite risk management efforts, supply chains have become increasingly vulnerable to disruptions. Disruptions should be successfully managed if organisations are to thrive in today’s ever-changing world.

Purpose: This study explored supply chain disruptions of third-party logistics service providers (3PLs) and their clients based in South Africa by investigating the disruptions these organisations face, and how they go about managing them.

Method: A generic qualitative research approach was used to gather data by conducting semi-structured interviews with 22 participants, which comprised 11 3PLs and 11 client organisations operating in South Africa.

Findings: This study classified disruptions as intra-, inter- and extra-organisational. South African 3PLs and their clients face the majority of their disruptions either intra- or inter-organisationally. The focus of 3PLs and clients has shifted from risk management to disruption management. The findings show that 3PLs and their clients based in South Africa prefer disruption learning over traditional risk management as a method to better manage future disruptions.

Conclusion: This study contributes to existing literature by providing insight into the specific supply chain disruptions that 3PLs and their clients based in South Africa face, according to the disruption location in the supply chain and how 3PLs and clients manage supply chain disruptions.

Keywords

disruption management; supply chain disruptions; third-party logistics providers

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