Blockchain, transparency and trust in supply chains: Insights from professionals’ perceptions

Abstract

Background: Blockchain technology (BCT) is widely recognised for its potential to transform supply chain (SC) operations by enhancing SC transparency, hence fostering trust among SC partners. However, most empirical research has explored its direct impact through conceptual and causal models, while limited studies have explored how SC professionals themselves perceive the role of BCT in strengthening SC transparency and trust among SC partners, especially within emerging economies.
Objectives: This study explores the perceptions of SC professionals regarding BCT technology, SC transparency and trust. The focus is on understanding how practitioners interpret the relational value of BCT in the context of emerging economies, with Egypt serving as a representative case.
Method: This study employs an exploratory quantitative research approach through a quantitative method that utilises surveys to collect data from 63 SC professionals working in organisations operating in Egypt.
Results: Findings confirm that professionals perceive BCT as a tool that positively influences both SC trust and SC transparency, with SC transparency partially mediating the relationship between BCT and trust. However, SC transparency alone does not fully explain trust-building, highlighting the importance of other BCT features such as immutability, traceability and smart contracts.
Conclusion: This study reveals that SC professionals in emerging economies perceive BCT as a multifaceted trust-enabling mechanism, operating through SC transparency and other technological affordances.
Contribution: By capturing practitioners’ perceptions, this study offers exploratory observations about the perceived relationship among BCT, SC transparency and trust, offering evidence-based understanding from an emerging economy perspective. The findings inform both academics and managers on how BCT’s perceived benefits can shape future trust-oriented SC practices.