Original Research

The impact of customer-specific requirements on supply chain management

Hubert I.P. Conceivious
Journal of Transport and Supply Chain Management | Vol 4, No 1 | a11 | DOI: https://doi.org/10.4102/jtscm.v4i1.11 | © 2010 Hubert I.P. Conceivious | This work is licensed under CC Attribution 4.0
Submitted: 15 November 2010 | Published: 30 November 2010

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Hubert I.P. Conceivious, Department of Industrial and Systems Engineering, Cape Peninsula University of Technology, South Africa

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The complexities of being a supplier to motorcar manufacturers, also known as original equipment manufacturers (OEMs), provide an array of challenges to component manufacturers. Customer-specific requirements (CSRs) add to the convolutions of a supplier’s quality management systems when producing components for the various motor manufacturers. The catalytic converter industry (CCI) forms part of the component supply chain in the motor industry. The CCI consists of a plethora of suppliers to produce the catalytic converter. This paper focuses on three of the five main suppliers, namely the ‘monolith substrate manufacturers’, the ‘coaters’, and the ‘canners’. Most OEMs required that critical and strategic suppliers should be ISO/TS 16949:2009 certified. ISO/TS 16949:2009 refers to an internationally recognised specification, specifically adapted for the motor industry. The specification indicates the minimum requirements and also makes provision for additional requirements known as CSRs that can be specified by the OEM.


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